The goal of this project is to research chatbot platform options, and develop, and implement a chatbot for The Shine Network Institute to enhance the user experience and provide support to learners.

This will involve researching different chatbot options, writing knowledge-based questions and answers, selecting, and implementing the best chatbot option.

• Research Chatbot Platform options considering factors like integration capabilities, scalability, and pricing
• Gather LMS data and content to write the knowledge base questions and answers
• Design Conversational Flows - map out journeys and define how the chatbot will respond to various user queries and requests
• Integrate with LMS - establish integration points between the chatbot and our LMS.
• Develop and Train the Chatbot - develop the chatbot using the chosen platform. Train the chatbot with relevant data and content. Test to ensure it can handle various scenarios.
• User Interface Integration - integrate the chatbot's user interface into the LMS.
• Testing and QA - thoroughly test the chatbot in different scenarios to ensure it performs as expected. Conduct UAT with actual users to gather feedback and make improvements.
• Analytics and Reporting - Implement analytics to track the chatbot's usage, user satisfaction, and effectiveness.

By the end of the project, students should demonstrate:

• Understanding of different chatbot options and their features
• Ability to write knowledge base questions and answers
• Selection and implementation of the best chatbot option

Final deliverables should include:

• A written report explaining the research process and outcomes
• Conversational Flows
• Written knowledge base questions and answers
• Chatbot in action

• regular meetings and check-ins
• guidance and support throughout project
• shared file repository
• group peer chat and chat for easy access with team members