This experience focuses on the transition from traditional marketing and sales management to modern Customer Relationship Management (CRM) strategies, emphasizing the role of database systems and CRM solutions. Learners will gain the ability to evaluate CRM systems' planning, management, and strategy, including social CRM strategy and operations, which leverage social media platforms to enhance customer engagement and relationship-building. They will assess customer data organization, identify integration issues, and learn to model customer lifetime value (LTV). Additionally, they will determine factors for successful CRM implementation. These skills can be applied to real-world projects, enabling learners to contribute to both traditional and social CRM strategy development and implementation in organizations.

This experience focuses on equipping learners with practical skills in project management specifically tailored for Information Systems projects. Learners will gain expertise in managing project risks, handling project portfolios, and leading both integrated and virtual project teams. By applying project management principles and utilizing project management software, learners will be prepared to tackle real-world challenges in a structured and efficient manner. This experience allows learners to translate theoretical knowledge into actionable strategies for managing diverse and dynamic projects. Learners' capabilities include defining the product vision, setting product goals, participating in scrum events, defining user stories, prioritizing and managing the product backlog, communicating with stakeholders, and evaluating progress.

This experience is designed for graduate students specializing in cyber security and risk assessment. These learners are equipped with the skills to write comprehensive security policies, set up and manage information assets, and assess potential risks. By applying their classroom knowledge to real-world scenarios, students can help organizations enhance their security posture and manage risks more effectively.

The project aims to provide undergraduate students enrolled in the Information Security, Governance, Auditing & Control course with practical exposure to conducting an Information Security Assessment or an IT Audit. Over a duration of four weeks, students will apply their classroom knowledge to assess an organization's security posture, identify potential threats and vulnerabilities, evaluate existing security controls, and recommend improvements to strengthen information security governance. The project may involve tasks such as performing IT General Controls (ITGC) testing, reviewing governance frameworks, and contributing to broader audit processes based on the organization's needs. This hands-on experience will enable students to develop a practical understanding of IT audit methodologies, risk management practices, and regulatory compliance, bridging the gap between theoretical knowledge and real-world application. By participating in this project, students will enhance their analytical, assessment, and reporting skills while gaining valuable insights into corporate information security practices.