RBC Future Launch
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Path to Customer Success (Path2CS)

Path2CS
Closed
The Career Foundation
The Career Foundation
Toronto, Ontario, Canada
Danielle Vidal
Danielle Vidal
Employment Advisor
(5)
3
Timeline
  • March 20, 2022
    Experience start
  • March 22, 2022
    Project Scope Meeting
  • March 26, 2022
    First Week Progress Meeting
  • April 2, 2022
    Second Week Progress Meeting
  • April 9, 2022
    Third Week Progress Meeting
  • April 15, 2022
    Final Project Meeting
  • April 17, 2022
    Experience end
Experience
4/4 project matches
Dates set by experience
Preferred companies
Anywhere
Any
Any industries

Experience scope

Categories
Customer segmentation Data visualization Data analysis Data modelling Market expansion
Skills
data analytics customer success communication data analysis research
Learner goals and capabilities

The Path to Customer Success (Path2CS) program will assist diverse women from across Ontario who have lost their jobs in the service sector due to COVID-19. It will prepare them for remote work in Customer Success roles.

Students come from backgrounds such as customer service, retail, hospitality and tourism, food services, and other roles that involve providing products or services to individuals.

Learners

Learners
Bootcamp
Any level
24 learners
Project
20 hours per learner
Learners self-assign
Teams of 4
Expected outcomes and deliverables

The final project deliverables will include:

  • A report detailing the problem, recommended solutions, and an action plan.
  • A presentation with actionable recommendations about your organization's issue.

If your company has a specific program or format that you would like students to use, please make sure to provide access to any software they might require.

Project timeline
  • March 20, 2022
    Experience start
  • March 22, 2022
    Project Scope Meeting
  • March 26, 2022
    First Week Progress Meeting
  • April 2, 2022
    Second Week Progress Meeting
  • April 9, 2022
    Third Week Progress Meeting
  • April 15, 2022
    Final Project Meeting
  • April 17, 2022
    Experience end

Project Examples

Requirements

Based on information you provide, students will come up with concrete recommendations for process improvements, which will help your team increase and drive more sales and improve customer satisfaction and retention.

Project examples include, but are not limited to:

  • Optimizing client journey in order to improve customer experiences.
  • Developing important metrics to track during onboarding, adoption, renewal and escalation. Ex. timelines and milestones.
  • Developing new relationship development techniques for a product launch or business model pivot.
  • Analyze data in order to predict customer activity and increase retention (decrease churn rate and acquisition costs).
  • Reviewing current sales processes and improving or developing a new inbound lead strategy.
  • Auditing existing sales emails and call scripts and recommending new approaches to maximize conversions.

Additional company criteria

Companies must answer the following questions to submit a match request to this experience:

  • Q - Text short
    Why is the company in need of this project?
  • Q - Text short
    What are the prerequisites of the project (data gathering, other projects)?
  • Q - Text short
    Who, inside the company, needs to be involved with the project?
  • Q - Text short
    Describe the main activities of the project in 4 stages – one main activity per week 1. 2. 3. 4.
  • Q - Text short
    What specifically is the company looking to have the participants do?
  • Q - Text short
    When are the students doing it?
  • Q - Text short
    IDEAL SKILLS SET Please note appropriate projects can accommodate most students, regardless of field of study or experience. We may not be able to fill these skills set exactly.
  • Q - Text short
    During the final meeting, are you comfortable with the students making a final presentation in power point and writing a final report on PDF?
  • Q - Text short
    What is the maximum number of students your project could accommodate?
  • Q - Text short
    Are you available for weekly meetings (4 weeks) with participants to provide feedback ?
  • Q - Text short
    What results are you expecting from this project?