RBC Future Launch
RBC Future Launch
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Customer Service Strategies - Communication/Sales/CRMs

ADMN 263
Closed
First Nations University of Canada
First Nations University of Canada
Regina, Saskatchewan, Canada
Jason Bird
Jason Bird He / Him
Lecturer, Program Coordinator
(1)
6
Timeline
  • February 5, 2024
    Experience start
  • April 18, 2024
    Experience end
Experience
3 projects wanted
Dates set by experience
Preferred companies
Anywhere
Any company type
Entertainment, Events services, Hospitality, Travel & tourism

Experience scope

Categories
Data modelling Training & development Communications Sales strategy Hospitality, tourism & culinary arts
Skills
communication dynamic business process management sales customer service research innovation
Learner goals and capabilities

Attention business owners! Are you looking for new and fresh ways to improve your customer service processes?


Partner with students at First Nations University in a project-based experience to receive innovative solutions to amplify customer service experiences. Students in this program explore the skills essential for success in the service, hospitality, tourism, and gaming entertainment industries.


We're seeking dynamic business owners passionate about shaping the future of customer service. Ideal projects involve clear problem statements, whether research-oriented, task-based, or a combination of both. Flexibility in negotiating project scopes ensures a mutually beneficial collaboration.

Learners

Learners
Undergraduate
Any level
45 learners
Project
30 hours per learner
Educators assign learners to projects
Teams of 5
Expected outcomes and deliverables

Deliverables are negotiable, and will seek to align the needs of the learners and the organization. 


Some final project deliverables might include: 

  1. A 10-15 minute presentation on key findings and recommendations
  2. A detailed report including their research, analysis, insights and recommendations
Project timeline
  • February 5, 2024
    Experience start
  • April 18, 2024
    Experience end

Project Examples

Requirements

Learners in groups of 3-5 will work with your company to identify your needs and provide actionable recommendations, based on their in-depth research and analysis.


Project activities that learners can complete may include, but are not limited to: 

  • Developing a customer service/success strategy
  • Creating training materials and modules
  • Producing and/or contributing to business-service manuals
  • CRM-related work

Additional company criteria

Companies must answer the following questions to submit a match request to this experience:

Be available for a quick phone/virtual call with the instructor to initiate your relationship and confirm your scope is an appropriate fit for the experience.

Provide a dedicated contact person who is available for weekly/bi-weekly drop-ins to address learners’ questions as well as periodic messages over the duration of the project.

Provide an opportunity for learners to present their work and receive feedback.

Provide relevant information and/or data as needed for the project.

How is your project relevant to the experience?