Customer Service Strategies - Communication/Sales/CRMs
General
- Undergraduate; 2nd year, 3rd year
- 45 learners; teams of 5
- 30 hours per learner
- Dates set by experience
- Educators assign learners to projects
Preferred companies
- 3 projects wanted
- Anywhere
- Academic experience
- Any company type
- Any, Entertainment, Events services, Hospitality, Travel & tourism
Categories
Skills
Project timeline
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February 5, 2024Experience start
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April 18, 2024Experience end
Overview
- Details
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Attention business owners! Are you looking for new and fresh ways to improve your customer service processes?
Partner with students at First Nations University in a project-based experience to receive innovative solutions to amplify customer service experiences. Students in this program explore the skills essential for success in the service, hospitality, tourism, and gaming entertainment industries.
We're seeking dynamic business owners passionate about shaping the future of customer service. Ideal projects involve clear problem statements, whether research-oriented, task-based, or a combination of both. Flexibility in negotiating project scopes ensures a mutually beneficial collaboration.
- Learner skills
- Communication, Dynamic business process management, Sales, Customer service, Research, Innovation
- Deliverables
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Deliverables are negotiable, and will seek to align the needs of the learners and the organization.
Some final project deliverables might include:
- A 10-15 minute presentation on key findings and recommendations
- A detailed report including their research, analysis, insights and recommendations
Project Examples
Learners in groups of 3-5 will work with your company to identify your needs and provide actionable recommendations, based on their in-depth research and analysis.
Project activities that learners can complete may include, but are not limited to:
- Developing a customer service/success strategy
- Creating training materials and modules
- Producing and/or contributing to business-service manuals
- CRM-related work
Additional company criteria
Companies must answer the following questions to submit a match request to this experience:
Be available for a quick phone/virtual call with the instructor to initiate your relationship and confirm your scope is an appropriate fit for the experience.
Provide a dedicated contact person who is available for weekly/bi-weekly drop-ins to address learners’ questions as well as periodic messages over the duration of the project.
Provide an opportunity for learners to present their work and receive feedback.
Provide relevant information and/or data as needed for the project.
How is your project relevant to the experience?